FAQ
Who Is This Service For?
If you're outside Japan and want to purchase items from Yahoo Auctions, we simplify the process for you. While we specialize in car parts, we can assist with buying almost anything available on the platform.
Why Use Our Service?
Most sellers on Yahoo Auctions don’t ship internationally, don’t accept foreign payments, and often don’t speak English. Our team manages communication, bidding, and payments in Japanese, ensuring a seamless transaction.
Can You Purchase From Other Japanese Websites?
Yes! We frequently buy from Japanese online marketplaces like Amazon Japan, Rakuten, Up Garage, and I-Parts. Reach out if you have a specific request.
Can You Assist With Purchases Made on My Own Yahoo Auctions Account?
No, we can only facilitate purchases made through our own accounts.
Pricing & Fees
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15% commission on all purchases
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Minimum fee: ¥1,000 (¥2,000 for wheel sets 16" or larger)
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Additional costs may include domestic shipping and bank transfer fees.
Do You Offer Domestic Shipping Within Japan?
No, we only ship internationally due to previous logistical challenges.
Shipping Methods & Options
We offer multiple shipping methods based on speed and cost:
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DHL Express – Fastest option (2-4 days), ideal for small heavy items but expensive for large, lightweight goods.
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Japan Post EMS – Reliable shipping (3-7 days), best for larger but lightweight items.
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Japan Post SAL – Budget-friendly but slower (7-21 days). (Currently unavailable)
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Sea Mail – Most economical for large shipments, but takes 6-12 weeks.
All shipping options include tracking, with varying levels of insurance.
Do I Need to Pick Up My Shipment at a Port?
No, all items are delivered directly to your address.
Do You Ship via Containers?
No, we do not offer container shipping services.
Restricted Items
We are unable to ship:​​
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Hazardous materials (subject to shipping restrictions)
How Does Bidding Work?
Yahoo Auctions uses an automated bidding system. We enter your maximum bid, and the system will automatically increase your bid in small increments up to that amount.
Can You Provide a Cost Estimate?
Yes! Send us the auction link, your location, and your preferred shipping method. Estimates are based on available information and may vary.
Can Multiple Items Be Combined for Shipping?
Yes, we can consolidate shipments to reduce costs when possible. However, fragile items or items from different sellers may need to be shipped separately.
Do You Remove Tires from Wheels to Save on Shipping?
Yes, we offer tire removal and disposal for ¥1,000 per tire, which can significantly lower shipping costs.
Can You Help Find Specific Items?
We don’t actively search for items, but we can provide pre-filled Japanese search links to help you browse Yahoo Auctions efficiently.
Can You Translate Listings?
Try using Google Translate first for general understanding. If you have specific questions, send us the link, and we’ll assist.
Can You Contact Sellers for Me?
Yes, we can ask sellers questions on your behalf, but responses are not guaranteed.
Can I Make an Offer Instead of Bidding?
Usually, no. Most sellers only accept offers if they have a "Buy Now" option. Lowball offers may be ignored and could even get our account blacklisted.
How Do I Place a Bid?
Send us the item link, your max bid (in yen), and make a deposit for the bid amount.
Why Is a Deposit Required?
Winning a bid is a commitment, and we require a deposit to confirm your intent to purchase.
Payment Methods
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PayPal (fees apply)
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Bank deposit (Australia only)
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International wire transfer (¥4,000 bank fee applies)
Can I Cancel a Bid?
No, once a bid is placed, it cannot be withdrawn.
What Happens if I Don’t Win?
Deposits are refunded.
What If I Win the Item for Less Than My Max Bid?
You only pay the final auction price plus shipping and fees. Any leftover deposit is applied to your balance or refunded.
How Long Does It Take to Receive My Invoice?
Typically, within one week, but this depends on the seller’s shipping time.
Can I Pay Everything Upfront?
No, as shipping costs depend on final weight and size. You’ll receive an invoice once shipping fees are confirmed.
Can I Track My Order?
Yes, we provide online tracking and updates via a customer portal.
What If My Item Arrives Damaged or Incorrect?
Contact us immediately, and we’ll assist as best we can.
Do You Offer Phone Support?
No, all inquiries are handled via email for efficiency and fairness.